Support Center

Professional Contact Center Solutions.

Your customers need to be able to communicate with you. They expect a positive experience in which their individual needs are met. Our inbound / outbound contact center team acts as a seamless extension of your business and will keep your customers happy.

Keeping up with your customers needs is difficult without a centralized contact center operation. We treat your customers like family and can handle all their needs including live operators, live chat, email and social media correspondence.

Our Features

Queued Call Back

Web Chat

SMS Texting

Completely Customizable

Web Survey

Post Call Survey

Multiple Language Live Calls & Chats

Cost Effective

Our Solutions

The right contact center solution to support and transform your business centrally located in the U.S. Technology driven—we have management solutions in place to provide detailed reporting ensuring quality, satisfaction and continuous improvement.

Live calls taken in English & Spanish

Live chat translations in up to 20 languages

Self help FAQ’s & instruction manuals

Case
creation

Highly trained product specialists

Self Service support site

Enabling interactive chats during live hours

Online parts ordering with payment capabilities

Work with you to establish,
monitor, and improve KPI’s and
metrics including:

Wait Times

Call Duration

Abandonment Rates

Overall Customer Satisfaction! (Quality and Utilization of Service)

Email and/or Web Based Surveys

The RightBy.com Family of Integrated Businesses

Work with our team to develop end to end solutions to support your product or brand. Use our services individually or work with us to develop an end to end product to market & support solution to help take your product or brand Right By the Competition.

Some of the Custom Programs we support:

  • Replacement Parts Programs
  • Warranty Programs
  • Customer Service Programs
  • Returns Management Programs
  • Brand Support
  • & Many More…

Full-service provider of warehousing & fulfillment services including warehousing, storage, kitting, 3PL, subscription and e-commerce fulfillment.

Nutraceutical & supplement product manufacturing, packaging & fulfillment. All facilities located in the USA.

Your sourcing solutions partner for raw materials and components.

Let’s Work Together

We’re always looking for new opportunities. Please get in touch and one of our project managers will contact you about beginning the proposal process.